Operations
Run IT operations — wired into risk and resilience.
ITIL-aligned incident, problem, change and service-request management on top of a live, auto-discovered asset inventory — connected straight to your risk and continuity data.
What's inside operations
The operational layer.
Where day-to-day IT service management connects to your resilience posture.
IT asset management & discovery
Maintain a live, authoritative asset inventory — hosts, services, operating systems and installed software — populated automatically by a lightweight network-discovery agent across Windows, macOS and Linux.
Incident management
ITIL-aligned incident handling with triage, classification, severity and resolution tracking — and rAIley to suggest severity, root cause and lessons learned, and surface recurring incidents and patterns.
Problem management
Link recurring incidents to underlying problems and drive root-cause resolution, so the same issue stops coming back.
Change management
Plan, assess and approve changes with the right controls and segregation of duties, linked to the assets and services they affect.
Service desk & requests
Capture, route and resolve service requests through a structured, owned workflow with a full audit trail.
Operational resilience by design
Assets feed your risk register and incidents feed continuity — operations isn't a silo, it actively strengthens your resilience posture.
Operations — frequently asked questions
- A lightweight cross-platform agent scans your networks on a schedule and pushes hosts, services, operating systems and installed software into your asset inventory — no manual upkeep.
- Yes — incidents, problems and changes follow familiar ITIL-aligned workflows, with rAIley assisting on severity, root cause and recurring-incident detection.
- Yes — assets and incidents share the platform with risk, continuity and compliance, so nothing is re-keyed and your operational data strengthens your resilience posture.
How does asset discovery work?
Is incident, problem and change management ITIL-aligned?
Is operations connected to compliance and risk?
See IT operations in ResiliencePilot.
A 30-minute walkthrough mapped to your framework and your team. Pricing is tailored — talk to us about what you need.